ROME
NAPLES
MILAN
VENICE
XCENTER: CENTRALIZED MANAGEMENT SOFTWARE
FOR CALL CENTER
For a centralized management of distribution centres, large plants and
supermarkets, as well as the need for local monitoring, alarm & control systems,
nowadays there is the need for the “Service” function to be managed through Call
Centres or Central Stations. For this reason Dixell has created the revolutionary
XCENTER software suite for the centralized alarm management that can give a
complete solution for every kind of requirement, also when there are numerous
sites to manage.
XCENTER has a modular structure; it is installed in a server and it
communicates with clients as remote PC, but above all XWEB
systems and third part systems. Among many functions
of the software is the ability to receive data from real
installations and manage it, send commands and modify
parameters, besides sending alarms through SMS or
e-mail. The permanent internet and DataBase Oracle®
connection allow the management of many controllers.
The connection between XCENTER and the monitoring
units (i.e. XWEB) can be via Internet (by means of the
standard SNMP protocol) or telephone line (via dial-up
to an internet provider).
- Third party system compatibility
- Multi-language and customization capabilities
- E-mail - SMS alarm reporting
- Modular software
- Oracle® DB structure
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